Refund policy

We value customer satisfaction and pride ourselves in our high-level of quality, offering premium products and customer service. We accept returns for all ONE3M items and If you’re not satisfied with your purchase and wish to exchange it, please read the below carefully and contact us at info@one3m.co - we're here to help.

Custom Service Number Tees: Due to the nature of each custom tee being made-to-order, unfortunately we can’t offer refunds, unless there’s a quality issue. Thank you for your understanding.

Damaged/faulty items must be returned to us within 30 days after the delivery date.

Returns and exchanges must be returned to us within 14 days after the delivery date, unused, undamaged, and in their original packaging.

Please ensure all returns remain unworn and undamaged. Any items returned in an unsellable condition will not be liable for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and we require a note with your order number and name.

ONE3M does not cover the postage fees for returns and exchanges unless your item is damaged or faulty.

If your exchange is above £30 we will send your replacement to you, free of charge (within the UK).

To request a return or exchange please contact us at: info@one3m.co we will provide full return details.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@one3m.co